TERMS AND CONDITIONS
Thank you for choosing AAA Net Multimedia Experts
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GENERAL TERMS AND CONDITIONS
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1. ACCEPTANCE OF THIS AGREEMENT
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If you use the Services or otherwise indicate that you accept them, you have accepted this Agreement and are bound by its terms.
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2. CHARGES AND BILLING
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• Crossing studs for cable concealment to be estimated on site.
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• Power bridge includes up to 4’ of electrical wire.
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• Standard Installation includes up to 5’ high, additional height to be estimated on site.
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• Please be advised the amount of cables to be concealed inside a plastic wire track is limited. AAA Net Multimedia Experts DOES not supply plastic wire tracks or covers.
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• Wire concealment inside wall for interior wall and when possible. HDMI’s, Ethernet, RCA’s or Optical cables are Not included, but available for an additional charge.
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• Universal remote control or receiver/amplifier programming are not included (unless provided on estimate). Service can be provided for an additional charge when possible.
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• All Installation above fireplace requires onsite visit for estimate.
• Customer’s supplied mounts are not allowed due to insurance requirements.
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• For any equipment up to $4,999.99 has to be paid in full in advance.
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• Equipment and Installation starting on $5,000.00 up to $9,999.99 need all material and electronics to be paid in advance.
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• Equipment and or Service of $10,000.00 or more has to be paid in full, but in the following order:
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1. Equipment
2. General Contractor Work
3. Installation
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• Service includes a one-time visit. During the time of visit: Customer’s failure to provide or supply the necessary equipment/material or Internet service, due to but not limited to damage, incompleteness, incompatibility and/or unavailability circumstances that avoids the job completion; customer will still be on default to pay for the visit and service provided. Additional visit to be charged separately.
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3. SERVICE AND WARRANTY
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• An ETA (Estimated Time of Arrival) will be sent by text message once the AV Specialist is on the way. Customer agrees to the following arrival windows: Sales visits is a 1HR arrival window from the time scheduled. Service and installations visits are a 2HR arrival window from the time scheduled.
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• AV Specialist will not be responsible to remove any shelf or art
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decorations from the wall that they will be installing the TV or Sound System.
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• All parts/equipment have to be present at the moment of the service and or installation.
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• TV Wall Mounting Offer: Includes installation of electrical outlet behind TV and concealment of wires when possible.
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• Hook-up of components (cable box, DVD player, etc.) to TV, if available at the time of visit.
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• AAA Net Multimedia Experts shall perform all Services with promptness and in a workmanlike manner using due care and professional diligence, and shall re-perform any non-conforming Services brought to AAA Net Multimedia Experts attention (via phone, facsimile or e-mail) within a period of thirty (30) days following the completion of the Services under the Purchase Order or Invoice. AAA Net Multimedia Experts does not warrant any equipment provided. The Customer shall register the equipment directly with the manufacturer to obtain manufacturer warranty. AAA Net Multimedia Experts shall not be responsible for materials, equipment, devices, and parts provided by the Customer.
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4. PAYING FOR YOUR INSTALLATION AND OR YOUR SERVICE
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You agree to pay all charges, fee, and taxes associated with the Service (s), including, without limitation, installation charges. You are agreeing to pay at the moment when the service is provided.
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5. BOXES DISPOSAL
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AAA Net Multimedia Experts will not dispose any customer boxes. AAA Net Multimedia Experts suggest to save boxes for at least 30 days.
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6. DISCOUNTS
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• Multiple TVs discount (5 TVs or More): 5% discount of the total to be applied ONLY when the service is scheduled and provided on the same visit. Customer failure to provide necessary equipment to complete job or decides to reduce the number of TVs installed on the visit, discount will not be applied
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